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UPS Capital Billing & Collections Specialist job in Atlanta at UPS

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UPS Capital Billing & Collections Specialist at UPS

UPS Capital Billing & Collections Specialist

UPS Atlanta, GA Full-Time

If you’re looking for an exciting opportunity to move your career path forward with UPS Capital, we want to hear from you! The Billing and Collections Specialist communicates with customers to bring resolution to unpaid accounts. The incumbent works to improve cash flow, minimize delinquency, reduce days' sales outstanding, and limit bad debt exposure through customer interaction. This position identifies and prioritizes issues impacting payment. The Billing and Collections Specialist overcomes customer objections regarding payments, assists them in understanding account terms, and uses payment options and negotiation skills to arrange payments.

Responsibilities 

  • Contacts internal and external customers and vendors to gather inquiry details, provide resolution and ensure customer satisfaction
  • Educates administrative group on proper procedures and verifies adherence
  • Partners with various departments to resolve and correct payment/billing issues
  • Participates in implementation of new or improved processes to ensure proper usage and adherence
  • Communicates operational instructions to processing workgroup
  • Supports customers by addressing billing issues and provides requested reports
  • Oversees daily workflow and makes adjustments as necessary
  • Assists the supervisor in the training and development of the processing workgroup
  • Generates profitability reports on specific customers, services and operational initiatives to enable performance analysis

Preferences

  • Understands industry and financial trends impacting UPS Capital and/or customers’ organizations; identifies organizational structure and functions within a business
  • Documents information and completes work with thoroughness; supplies appropriate details when requested and maintains organized files
  • Recognizes customer issues and recommends solutions
  • Experience using Microsoft Office products
  • Associate's Degree (or internationally comparable degree) in Business or related field
  • Bachelor’s Degree (or internationally comparable degree) in Accounting, Finance or any related field 

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law

Recommended Skills

  • Administration
  • Billing
  • Customer Satisfaction
  • Finance
  • Microsoft Office
  • Sales
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Job ID: 39085957360

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