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Customer Service Rep - Weekly Pay in ...

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Banner of Genesis Marketing Corporation company

Customer Service Rep - Weekly Pay

Genesis Marketing Corporation Naperville, IL (Onsite) Full-Time
$60,000 - $70,000/Year

Awarded with “Best and Brightest companies to work for” in 2019. Our company specializes in helping one the largest companies in the world to increase their book of business.

We are seeking for a Customer Service Representative to join our fast growing team! You will be responsible for helping customers by providing product and service information face to face.


Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills

Benefits:

  • Competitive compensation structures
  • Rewards and recognition
  • Travel opportunities
  • Performance based promotions
  • Fun and positive environment

Corporate Culture:

  • Travel retreats
  • Team weekend getaways
  • Sports events
  • Well known speakers’ seminars
  • Financial competitions
  • Responsibilities:

  • Handle customer inquiries and complaints
  • Provide and show value of product to customers
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services
  • Train and develop new employees

  • Handle incoming customer service calls
  • Dispatch incoming customer phone calls
  • Accept customer calls and return customer
  • Maintain customer service related information for customer accounts
  • Ensure quality customer service and customer satisfaction
  • Maintain customer service voicemail and return customer calls
  • Provide customers with superior customer service
  • Provide customer service for internal customers
  • Capturing customer information and answering customer inquiries
  • Resolve inbound customer calls regarding account
  • Take customer orders and provide high-quality customer service
  • Make out going customer service calls
  • Work with customer service manager to ensure proper customer service
  • Resolve any customer service issues
  • Answering inbound calls and providing excellent customer service
  • Provide customer support and handling customer inquiries
  • Combining excellent customer service skills
  • Assure quality customer service to all customers
  • Provide exceptional customer service to all customers
  • Provide superior customer service with all customer interactions

Recommended Skills

  • Active Listening
  • Administration
  • Attentive
  • Clerical Works
  • Communication
  • Customer Service

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