We've made it a priority for each of our brands to substantially distinguish itself from its rivals and, in that way, make the provider selection decision easy for our customers.
How are such competitive distinctions achieved? Actually, it's pretty straightforward: XLC Services’ senior management has identified long-term client relationships as the key to and engine of sustainable growth. Consequently, to produce and foster such relationships, corporate has set and enforces explicit, quantifiable goals for each subsidiary in three specific areas:
• Customer Satisfaction— We deliver well-defined service intensely focused on customer needs, quality controls, cost-effectiveness, and peerless customer service. Such practices produce Customer Retention (a quality prospective clients also find attractive) and Customer Referrals (which lower overall sales costs).
• Financial Discipline— XLC Services adheres to the principled practice of being profitable yet responsible. That not only means keeping margins reasonable, costs contained and accounting transparent but also keeping processes and staffing lean, instituting best practices and incorporating automation where possible, all with an eye to improving efficiencies and reducing overheads.
• Community Involvement—Encouraging our entire workforce to engage with and contribute to their communities inevitably heightens their awareness of issues within the community. Allowing them to work better in it as well as for it. Their involvement also tends to create happier, more responsive individuals in service to the community and therefore happier, more responsive employees in service to clients.
These are the guiding principles by which XLC Services distinguishes itself. And by implementing our own specific variations on these tenets, we have learned—and continue to learn—from our team members and our customers how to succeed.