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APAC Customer Services, Inc.

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Founded in 1973, APAC Customer Services, Inc., an EGS Company, serves as a leading provider in customer care outsourcing solutions with global BPO services. We leverage our deep-domain expertise to deliver a superior customer experience with every interaction. Our focus on industry-specific outsourcing solutions truly unites businesses with its customers- healthcare, financial services, technology, communications, travel and hospitality.

At APAC, we are talented professionals who thrive on exciting opportunity to shape the future of APAC Customer Services. Being a trusted leader, we remain poised for expansion with more options to innovate, deliver results and grow in your career.

As professionals dedicated to excellence, we find a fast-paced environment rewarding and fun. At the same time, as a leader in the market place and our communities, we take our responsibilities to our local community seriously. Each day our more than 40,000 talented professionals from around the globe experience the dynamic work like at APAC. Surrounded by like-minded individuals with an entrepreneurial spirit, APAC associates:

· Set the worldwide standard for customer experience management.

· Instill a mindset focused on excellence and the highest level of customer service.

· Deliver solutions on time and have fun while doing it.

· Possess a progressive and continuous improvement attitude.

· Capture and deliver upon the true essence of service.

· Serve the communities in which we work, live and play.

At APAC, you’ll be working with the best and brightest talent in a fast-paced, professional environment. Furthermore, you’ll have new opportunities to inspire those whom you come in contact with, as well as inspire those around you.

2201 Waukegan Road, Suite 300, Bannockburn, IL 60015, Contact us at 1-800-688-7687

Our Vision: 

Setting the worldwide standard for customer experience management.

Our Mission: 

  • Transform customers into advocates
  • Create the best place to work within the communities we serve
  • Deliver exceptional worldwide customer contact and business processing outsourcing solutions

What We Value:  

  • Trust 
    Demonstrate traits that provide clients, peers and associates with the confidence that we can be relied upon to deliver solutions
  • Respect 
    Value people's insight and look for ways to engage input from everyone
  • Teamwork 
    Partner with colleagues to deliver innovative solutions on time and with clients to identify new growth opportunities
  • Integrity 
    Maintain a high standard quality and take pride in our work
  • Excellence
    Deliver quality service with every interaction and maximize each opportunity to provide a positive customer experience


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