We are seeking a Site Representative to represent our company at our prestigious client's site.
Canon Solutions America provides industry leading enterprise services, advanced production print technology and large format solutions supported by experienced professional service offerings. Canon Solutions America helps companies of all sizes to improve their business by increasing efficiency, controlling costs and becoming more environmentally conscious. Canon Solutions America is a wholly owned subsidiary of Canon U.S.A, Inc.
If you are goal oriented, have an interest in technology, and are an outgoing person this may be the position for you! Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and much more!
Responsible for customer satisfaction as it pertains to the performance and maintenance of reprographic devices and printers managed by Canon. The position requires working familiarity with all established procedures (workflow) and policies observed at the site(s). The Representative responds to requests for support according to SLAs and performs first level triage and basic preventative maintenance on all devices under contract, escalating issues requiring a Service Technician, as appropriate. Other job responsibilities include supply delivery, meter read collection, and basic training and troubleshooting for faculty and staff.