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Sales Leasing Consultant - Land Rover San Diego

Job Description

Essential Job Functions:

To do the job satisfactorily, the employee must fulfill the functions below.

Job Standards: The following indicators are Minimum Acceptable Standards for each of the essential job functions and must be attained and maintained for the employee to satisfactorily meet the requirements of the job.


Establish and Maintain Existing Customer Relations

Be able to effectively establish and maintain existing relationships with leasing and internal customers. Develop sales leads by evaluating customer vehicles for purchase. Know inventory completely, whether in-stock or in process. Participate in manufacturer's and dealership's training programs, product seminars, competitive comparison meetings and other training programs as assigned by managers. Keep up to date with required manufacturer training. 

Obtain and maintain high customer satisfaction scores

Treat all customers in an enthusiastic, courteous and helpful manner and strive for complete customer satisfaction at all times. Review manufacturer's survey with customer during new car delivery, explain the questions and ask whether there is anything we need to do to receive the highest score on each question. Promptly follow-up with customers and fully answer their questions or address their concerns, seek assistance if necessary or appropriate. Obtain and maintain customer satisfaction scores at or above the area level.

Demonstrate professional personal behavior

Dress appropriately as defined by dealership policies and procedures and refrain from smoking on company property. Assist customer within one minute of entry to the dealership. Deal honestly and accurately with customers and management 100% of the time. Complete all required paperwork in a precise and timely manner, as defined by dealership procedure. Act in compliance with dealership policy regarding customer follow-up, customer turnover, prospecting, hours, etc. Assist prospects in securing all desired consumer protection guides.

Generate and maximize unit sales

Plan and establish goals with management and periodically compare results. Effectively cultivate market segments through continued awareness of self, dealership, and product. Achieve sales volume goals/objectives set between self and management and obtain satisfactory grosses as defined by dealership policy.

Maintain an effective owner follow-up and prospect system

Follow Dealership required system of owner follow-up that will encourage referral purchases. Contact potential customers as soon as possible within receiving referral. Use phone, mail, e-mail, internet, civic organizations, personal advertising, and other approved forms of communication to seek prospects. Participate and follow procedures of sales department. Maintain contact with your lease customers and contact them as the end of the lease approaches, as assigned by management.

Understand selling and utilize the selling process

Demonstrate ability to knowledgeably discuss company sales, credit, parts and service policies. Fill out traffic control sheets properly. Demonstrate profitable use of floor time so that at least 25% of floor contacts and 50% of prospects are effectively closed. Set up deliveries so they do not conflict with floor time schedule. Follow up on prospects within one day. Promote the sale of finance, insurance and service contracts. Present 100% of customers to the Financial Services Consultant for presentation of other services and products and final paperwork. Check condition of vehicle 100% of time prior to delivery, leaving time for corrective servicing if required. Ensure that environmental quality paperwork and stickers are in order. Deliver 100% of vehicles personally sold. Give each customer a proper delivery, including introducing them to our service and parts departments.

Perform other tasks as directed

1. This is not necessarily an exhaustive list of duties. While the list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances so warrant (e.g., emergencies, changes in personnel, work load, and rushes).

Job Requirements

Summary: The Sales Leasing Consultant is responsible for establishing relationships with existing internal leasing customers and developing new customers. By his/her actions, the Sales Leasing Consultant greatly affects the dealership's success rate in acquiring new customers and retaining owners.

Physical and Mental Requirements: The job requires the use of a computer and key board for long periods of time, computer software, the telephone and a ten-key. It requires working in varying temperature conditions, safely driving vehicles, walking throughout the dealership property, sitting and standing for long periods of time, frequently changing positions including getting in and out of cars, grasping, carrying/lifting, pushing/pulling, squatting/bending, reaching/handling, and twisting. The job requires adequate automotive knowledge, the ability to sell services and products, and prepare accurate and complete documents. Additionally, the job requires an individual with professional oral and written communication skills, as well as the ability to speak English fluently and clearly, the ability to read, write, and comprehend instructions and information in English.

(S)he should contribute to a positive work atmosphere by acting and communicating in a manner so (s)he works well with customers, clients, co-workers and management. S/he must be willing and able to professionally and positively assist both customers and company personnel. In addition, this position requires the ability to multi-task, follow direction, be open to change, to work under effectively pressure, and to positively diffuse customers and employees who may be angry, frustrated or otherwise difficult to communicate with. This is a key position in the company and as such regular consistent attendance is a necessity.


Job Snapshot

Location US-CA-San Diego
Employment Type Full-Time Employee
Pay Type Year
Pay Rate N/A
Store Type Customer Service, Finance, Consultant, Real Estate, Sales
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Company Overview

Kuni Automotive

Kuni Automotive currently operates 15 luxury dealerships in four western states with over 1250 employees. Our company has grown and thrived over the years, thanks to an unwavering focus on our guests and associates, savvy product alignment, insightful location development, meaningful community involvement, lots of hard work and just a little bit of good fortune. Learn More

Contact Information

US-CA-San Diego
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Snapshot
Kuni Automotive
Company:
US-CA-San Diego
Location:
Full-Time Employee
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Customer Service, Finance, Consultant, Real Estate, Sales
Store Type:

Job Description

Essential Job Functions:

To do the job satisfactorily, the employee must fulfill the functions below.

Job Standards: The following indicators are Minimum Acceptable Standards for each of the essential job functions and must be attained and maintained for the employee to satisfactorily meet the requirements of the job.


Establish and Maintain Existing Customer Relations

Be able to effectively establish and maintain existing relationships with leasing and internal customers. Develop sales leads by evaluating customer vehicles for purchase. Know inventory completely, whether in-stock or in process. Participate in manufacturer's and dealership's training programs, product seminars, competitive comparison meetings and other training programs as assigned by managers. Keep up to date with required manufacturer training. 

Obtain and maintain high customer satisfaction scores

Treat all customers in an enthusiastic, courteous and helpful manner and strive for complete customer satisfaction at all times. Review manufacturer's survey with customer during new car delivery, explain the questions and ask whether there is anything we need to do to receive the highest score on each question. Promptly follow-up with customers and fully answer their questions or address their concerns, seek assistance if necessary or appropriate. Obtain and maintain customer satisfaction scores at or above the area level.

Demonstrate professional personal behavior

Dress appropriately as defined by dealership policies and procedures and refrain from smoking on company property. Assist customer within one minute of entry to the dealership. Deal honestly and accurately with customers and management 100% of the time. Complete all required paperwork in a precise and timely manner, as defined by dealership procedure. Act in compliance with dealership policy regarding customer follow-up, customer turnover, prospecting, hours, etc. Assist prospects in securing all desired consumer protection guides.

Generate and maximize unit sales

Plan and establish goals with management and periodically compare results. Effectively cultivate market segments through continued awareness of self, dealership, and product. Achieve sales volume goals/objectives set between self and management and obtain satisfactory grosses as defined by dealership policy.

Maintain an effective owner follow-up and prospect system

Follow Dealership required system of owner follow-up that will encourage referral purchases. Contact potential customers as soon as possible within receiving referral. Use phone, mail, e-mail, internet, civic organizations, personal advertising, and other approved forms of communication to seek prospects. Participate and follow procedures of sales department. Maintain contact with your lease customers and contact them as the end of the lease approaches, as assigned by management.

Understand selling and utilize the selling process

Demonstrate ability to knowledgeably discuss company sales, credit, parts and service policies. Fill out traffic control sheets properly. Demonstrate profitable use of floor time so that at least 25% of floor contacts and 50% of prospects are effectively closed. Set up deliveries so they do not conflict with floor time schedule. Follow up on prospects within one day. Promote the sale of finance, insurance and service contracts. Present 100% of customers to the Financial Services Consultant for presentation of other services and products and final paperwork. Check condition of vehicle 100% of time prior to delivery, leaving time for corrective servicing if required. Ensure that environmental quality paperwork and stickers are in order. Deliver 100% of vehicles personally sold. Give each customer a proper delivery, including introducing them to our service and parts departments.

Perform other tasks as directed

1. This is not necessarily an exhaustive list of duties. While the list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances so warrant (e.g., emergencies, changes in personnel, work load, and rushes).

Job Requirements

Summary: The Sales Leasing Consultant is responsible for establishing relationships with existing internal leasing customers and developing new customers. By his/her actions, the Sales Leasing Consultant greatly affects the dealership's success rate in acquiring new customers and retaining owners.

Physical and Mental Requirements: The job requires the use of a computer and key board for long periods of time, computer software, the telephone and a ten-key. It requires working in varying temperature conditions, safely driving vehicles, walking throughout the dealership property, sitting and standing for long periods of time, frequently changing positions including getting in and out of cars, grasping, carrying/lifting, pushing/pulling, squatting/bending, reaching/handling, and twisting. The job requires adequate automotive knowledge, the ability to sell services and products, and prepare accurate and complete documents. Additionally, the job requires an individual with professional oral and written communication skills, as well as the ability to speak English fluently and clearly, the ability to read, write, and comprehend instructions and information in English.

(S)he should contribute to a positive work atmosphere by acting and communicating in a manner so (s)he works well with customers, clients, co-workers and management. S/he must be willing and able to professionally and positively assist both customers and company personnel. In addition, this position requires the ability to multi-task, follow direction, be open to change, to work under effectively pressure, and to positively diffuse customers and employees who may be angry, frustrated or otherwise difficult to communicate with. This is a key position in the company and as such regular consistent attendance is a necessity.


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Sales Leasing Consultant - Land Rover San Diego Apply now