The #1 Site for Internships and Entry Level Jobs - search all Internships and Entry Level jobs.
Mr02b26qlq73klvmjj9

Customer Service Associate

Job Description

The Customer Service Associate interacts with customers to provide information in response to inquiries about accounts, products, and services.Responsibilities and essential job functions include but are not limited to the following:
•         Interact with customers by phone or in person to provide information and to ensure the best service possible.
•         Handle and resolve customer complaints, special orders, or returns in-store, via phone or mail.
•         Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
•         Answer customers' questions regarding product, service and operation, or maintenance.
•         Receive and process orders, provide information concerning pricing, changes in service, discontinuance, and shipping.
•         Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
•         Refer unresolved customer grievances to designated departments for further investigation.
•         May solicit sale of new or additional services or products. Performs other duties as required

Job Requirements

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Experience in Industrial Sales
• Ability to build working relationships with other functional areas to best support mutual objectives.
• Basic problem-solving skills and ability to analyze information in order to provide excellent service to internal and external customers.
• Ability to research and resolve customer issues.
• Ability to effectively prioritize and execute tasks
• Good written and verbal communication skills.
• Basic computer skills EDUCATION  High School Diploma or Equivalent; Bachelor Degree Preferred EXPERIENCEMinimum of 1 year of customer service experience

Job Snapshot

Location US-VA-Midlothian
Employment Type Full-Time Employee
Pay Type Year
Pay Rate N/A
Store Type Other
Apply

Company Overview

WESCO International, Inc

WESCO Distribution is a leader in industrial supply with an extensive offering of electrical, data communications, general maintenance, repair, and operating (MRO) and electrical OEM products. We are more than just an electrical distributor; we are a company of procurement specialists, helping customers lower supply chain costs, increase efficiency through WESCO Value Creation and save energy with green and sustainability initiatives. Learn More

Contact Information

US-VA-Midlothian
Snapshot
WESCO International, Inc
Company:
US-VA-Midlothian
Location:
Full-Time Employee
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Other
Store Type:

Job Description

The Customer Service Associate interacts with customers to provide information in response to inquiries about accounts, products, and services.Responsibilities and essential job functions include but are not limited to the following:
•         Interact with customers by phone or in person to provide information and to ensure the best service possible.
•         Handle and resolve customer complaints, special orders, or returns in-store, via phone or mail.
•         Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
•         Answer customers' questions regarding product, service and operation, or maintenance.
•         Receive and process orders, provide information concerning pricing, changes in service, discontinuance, and shipping.
•         Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
•         Refer unresolved customer grievances to designated departments for further investigation.
•         May solicit sale of new or additional services or products. Performs other duties as required

Job Requirements

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Experience in Industrial Sales
• Ability to build working relationships with other functional areas to best support mutual objectives.
• Basic problem-solving skills and ability to analyze information in order to provide excellent service to internal and external customers.
• Ability to research and resolve customer issues.
• Ability to effectively prioritize and execute tasks
• Good written and verbal communication skills.
• Basic computer skills EDUCATION  High School Diploma or Equivalent; Bachelor Degree Preferred EXPERIENCEMinimum of 1 year of customer service experience
Mr01dy6rzjgc9nhgym2
CareerRookie Advice

For your privacy and protection, when applying to a job online: Never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.Learn More

By applying to a job using careerrookie.com you are agreeing to comply with and be subject to the workinretail.com Terms and Conditions for use of our website. To use our website, you must agree with theTerms & Conditionsand both meet and comply with their provisions.
Customer Service Associate Apply now